FAQ

 

FREQUENTLY ASKED QUESTIONS

Where are orders shipped from?

Every De Atrium order is carefully prepared in Milan and shipped across Europe.

How long will it take to receive my order?

Orders are dispatched within 3–5 business days. Delivery times depend on the destination and type of item. You will receive tracking information as soon as your order has been handed over to the courier.

Do you ship outside the European Union?

We ship within the European Union and to selected other European countries.

Can I return a product?

Yes. You may return an item within 14 days of receiving it. Please handle it only as necessary to inspect it and, where reasonably possible, return it in its original packaging.

To start a return, email us at support@deatrium.com. You will receive a return label by email.

Are return costs included?

No. Return shipping is at the customer’s expense. To make the process easier, we provide a return label, the cost of which will be deducted from the refund.

Which payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay and any other payment methods shown at checkout. Available currencies and payment options may vary depending on your country or region.

Can I send a gift?

Yes. We will be happy to include a handwritten note upon request. Let us know when placing your order or email us immediately afterwards.

Do you work with shops, architects and interior designers?

Yes. De Atrium works with architects, interior designers and hospitality professionals, and also considers collaboration requests from shops and retailers.

For product information, availability and dedicated trade terms, email us at info@deatrium.com.